It’s important to rate the customer’s behavior prior to serving him/her each drink to be sure he/she isn’t visibly intoxicated. A common system to use is “GO, YIELD, STOP.” Let’s review these commands:
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GO – Customers who are not exhibiting any signs of impairment and therefore are okay to serve. |
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YIELD – Customers who are on their way to becoming intoxicated based on their current behavior. |
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STOP – Customers who are exhibiting signs of impairment and therefore may not be served. |
Rate the Guest
Using the descriptions of “go,” “yield,” and “stop,” that we have just reviewed, let’s take a look at a few scenarios and you decide how you would rate the guest.
1. Kim sits at the bar and orders a shot and a Long Island Iced Tea. After serving her, the bartender hears her say she needs to “forget about her bad day.”
 Go |
 Yield |
 Stop |
2. Sarah and Joan are enjoying their “girl’s night out.”
Go |
Yield |
Stop |
3. After a long night at work, John came into the bar, ordered a beer and fell asleep.
Go |
Yield |
Stop |
4. Lindsey and Jeff have been bar-hopping all night.
Go |
Yield |
Stop |
5. Kris, who is normally quiet, is yelling at people across the bar.
Go |
Yield |
Stop |
6. A couple is eating dinner, having a drink and talking.
Go |
Yield |
Stop |
7. After consuming a few drinks, a few women from a local softball team start to get loud and boisterous and begin to argue.
Go |
Yield |
Stop |
8. Jack is sitting at the bar and consuming alcohol regularly for a couple of hours. He appears to be “nodding” and lights his cigarette backwards.
Go |
Yield |
Stop |
9. Steve gets overly angry over a play on a televised sporting event.
Go |
Yield |
Stop |
10. Jane is singing along with the jukebox in a loud and/or animated way.
Go |
Yield |
Stop |
11. Kate is sitting at the bar for hours, drinking a few drinks, not eating and appears upset.
Go |
Yield |
Stop |
12. As Bob leaves his barstool to go to the men’s room he stumbles, slurs his speech and has bloodshot eyes.
Go |
Yield |
Stop |
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